Shipping and Returns
Shipping
Bliss Flower Boutique is delighted to offer shipping of fresh flowers and gifts with free same day delivery within the UAE - Dubai, Abu Dhabi, Ras Al Khaimah, Sharjah, Ajman and Umm Al Quwain for orders over 300 AED.
We have three delivery slots per day; 8am-12pm, 12pm-5pm and 5-10pm.
The cut off time for each delivery slot is 2 hours prior to the slot - please note due to high demand and capacity occasionally from time to time some slots maybe unavailable.
We offer free delivery at all emirates for all orders over 300 AED.
For orders under 300 AED, a 50AED surcharge will be added on checkout.
Please note shipping fees apply for delivery in some remote areas in Dubai, Sharjah, UAQ, RAK and Abu Dhabi
Abu Dhabi - 300 AED: Dhafra, Zayed City, Habshan, Ghiyathi, Al Ruwais and Al Mirfa.
RAK - 100 AED: Al Qawr, As Simsimsaniyyaah, Faha, Fashrah, Huwaylat, Jabel Jais, Maghribiyah, Masafi, Munay, Rafaq, Sahaynah, Sayh Mudayrah, Shawka, Wadi Farfar, Wadi Koob
RAK - 50 AED: Al Nabgghah, Al Rams, Al Rashdiya, Al Rashidiya, Al Jeer, Asimah, Banyan Tree Wadi (Valley), Baqai, Dhayah Forrt, Digdagga Road, Falaj All Malls, Falls Al Sheik, Farouj Al Saadi farm, Ghalilah, Jaber, Kaberta, Khan, Thor Kwair, Lubsah, RAK Airport Area, Sal, Seth Al Bir, Sha’am, Steven Rock Area, Tawi Al Bi’r, Umm Al Urge, Wadi Bin, Wadi Litibah, Wadi Nawab, Wadi Shaam.
Sharjah - 50 AED: Al Dhaid, Al Batayah, Najwa, Maleha and Al Madam
Dubai - 50 AED: Lahbab, Margham, Al Lisaili
Dubai - 100 AED: Hatta
Umm Al Quwain Remote - 50 AED: Al Mualla
WE DON'T DELIVER TO: Al Yarya, Bateen Liwa, Al Sila, Asab, Al Sabkah, Jereirah, Taraq, Arada
Changes and Cancellations
If you change your mind, or wish to cancel your order, please contact us the soonest via info@Blissuae.com
Provided your order has not been taken into production we will be able to change your order or cancel the order and provide a refund where applicable.
If the order is out for delivery, but has not reached its destination we will aim to contact the driver to cancel the delivery. However we will not be able to provide a refund of the product due to the vulnerability and quality of the fresh products used.
Refund Policy
In the unlikely event you are unhappy with your purchase at Bliss, Bliss FZCO may depending on the circumstances, refund the price of the product or provide an other solutions such as resending the product or resending a different gift of the same value.
As we are working with fresh products it will be to our complete discretion what solution will be suitable and applicable.
When a replacement or other solution is granted we aim to have this resolved within 1 working day. When a refund is provided please allow 7-10 days depending on your bank for it to reach your account
Customer Care
Have any questions, comments or concerns? Please feel free to contact us at info@blissuae.com
Terms and Conditions
By ordering via www.blissflowers.com you agree to understand and accept the following Terms and Conditions.
Terms and Conditions
This website is operated by Blissflowers. Throughout the site, the terms “we”, “us” and “our” refer to Blissflowers. Blissflowers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Odoo - they provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 1: Online Store Terms
Section 2: General Conditions
Section 3: Accuracy, Completeness and Timeliness of Information
Section 4: Modifications to Price and Services
Section 5: Products or Services (if applicable)
Section 6: Accuracy of Billing and Account Information
Section 7: Optional Tools
Section 8: Third-Party Links
Section 9: User Comments, Feedback and Other Submissions
Section 10: Personal Information
Section 11: Errors, Inaccuracies and Omissions
Section 12: Prohibited Uses
Section 13: Disclaimer of Warranties; Limitatiionos of Liability
Section 14: Indemnification
Section 15: Severability
Section 16: Terminiation
Section 17: Entire Agreement
Section 18: Governing Laws
Section 19: Changes to Terms of Service
Section 20: Contact Information
Refund Policy
See Refund Policy page via the footer menu
Privacy Policy
Bliss FZCO values your privacy and is committed to ensuring that your information remains confidential.
Bliss FZCO collects information from the customer so that we can successfully provide you with our services and products. Information we require can include the full name of the customer and the recipient, email address, invoices address, delivery address, contact phone numbers and credit card details.
Your use of this Website and any purchase by you of any Product from Bliss FZCO shall be governed by U.A.E law and you hereto submit to the exclusive jurisdiction of the U.A.E. courts.